Printec Professional Services team is staffed with software professionals who are certified and trained to handle all aspects of a customer software project: analysis, consulting, project management, design, implementation, testing, maintenance and related services.

In coordination with the Customer Services department the software team provides first level of support with respect to software failures on the full array of products offered by Printec.

Customer Services
Printec Customer Services delivers a complete project management to customers with accuracy and precision: from Kitting of products or packaging the complete solution; Equipment deployment to merchant or customer sight for single to large roll-outs; Installation on-sight and Training of customer or merchant operating the equipment; Help desk, Technical Support and Repair programs incl. tracking and lifecycle management through the process.

Printec operates a nationwide technical support center for the complete line of products and solutions. Printec administers a Help Desk call center designed to provide immediate assistance to end-users who are experiencing equipment problems servicing a wide variety of customers, including merchants, store managers, technicians, cashiers..The company has extensive case management and reporting tools, which have proven to be valuable to customers. A comprehensive Repair program is provided to customers for all of the products serviced by Printec. The comprehensive equipment repair process incorporates a diagnostic stage to isolate failed component; repair of the defective component via use of genuine manufacturer components. A regular Preventive maintenance program is followed for the ATM and TCR/TCD equipment which includes testing the equipment to ensure that it operates accoring to specifications; cleaning componets; replacing worn or weak components; installing Engineering changes.